Avis de TELUS sur la sous-traitance

Avis de TELUS sur la sous-traitance

Avis de la part de TELUS concernant la sous-traitance du travail effectué par l’unité de négociations, conformément à l’article 19.02 de la convention collective (documents en anglais seulement)

Letter DateIdentified WorkContractor
2018/01/26Clerical functions associated with Fleet OperationsExternal Contractor
2017/06/15Client Account Management (CAM) call centre workExternal Contractor
2017/06/02Inventory allocations and related clerical functions associated with Purchasing and Inventory ManagementExternal Contractor
2017/01/10Outside Plant - Cable Repair and Maintenance and associated workExternal Contractor
2016/10/12Wireless Testing, Data Collection & Analysis workExternal Contractor
2016/07/19Clerical functions associated with training in Customer Solutions Delivery (CSD)External Contractor
2016/07/06Portions of Implementation and Fulfillment Management workExternal Contractor
2016/06/07Portions of Mobility and FFH call centre work in Care, DNA, Assure, L&R and CAMTelus International
2016/04/21Portion of BCX Service Assurance workTelus International
2016/01/07Portions of coordination and administration work related to network change management processesExternal Contractor
2016/01/07Portions of work associated with Customer Solutions Delivery administration supportExternal Contractor
2015/11/05Data assurance and other related support functions and activities associated with 411 listings, related to their US content.Telus International Philippines
2015/09/30Work related to DC Power equipmentExternal Contractor
2015/09/30Portions of Wireless Site Audits, Inspections & Prevention Maintenance ActivitiesExternal Contractor
2015/08/27Portions of wireless Planning, Design and EngineeringExternal Contractor
2015/06/03Portion of Client Account Management (CAM) workExternal Contractor
2015/05/04Portions of the National Design, Activate and Test functions associated with Customer Transport Design workExternal Contractor
2015/05/04Portions of Enterprise and Medium Business Wireline Customer Care workExternal Contractor
2014/05/13Data Entry, reporting and administrative functions of Training/Learning Support CoordinatorsTELUS International
2014/03/17portion of Business Loyalty and Retention work.TELUS International
2013/09/26portion of Enterprise activations.TELUS International
2013/06/03portion of Enterprise IT Service Desk.TELUS International
2013/05/28National Sales Contract Centre (NSCC) Inside Sales wireline work.TELUS International
2012/11/19Physical Security Systems and related work.External Contractor
2012/08/03Planning, Design and Engineering related work.External Contractor
2012/08/03Remaining work related to telecommunications tower structures and equipment.External Contractor
2012/02/29Remaining functions associated with repair and maintenance of AC and DC power generators, UPS systems and transfer switches.External Contractor
2011/10/14Installation, repair and/or removal of pay phones and/or pay phone booths.External Contractor
2011/08/25Co-ordination of the buried drop order function and related activities in Alberta. Existing team members are not impacted by this development.External Contractor
2011/04/27Prestage, programming and related function of voice and data equipment for Business Customer InstallsExternal Contractor
2010/11/22Some of the off-contract and manual order work currently performed within the Customer Experience are of Customer SolutionsExternal Contractor
2010/09/23Facilities Inventory Coordination and related functionsExternal Contractor
2010/07/21BC and Alberta Warehouse and Distribution functionsExternal Contractor
2010/07/09Portion of outbound sales work in SMB area of Customer SolutionsExternal Contractor
2010/05/10- Data Services Fulfillment, plus related activities for Business customer installs 
2010/03/18- Repair Shop in Toronto for wireless
- Buyers from BC
- Material Master
- Inventory Management
- External Contractor
- Work going Offshore
2010/02/24- NSIS VDSL2 ProjectExternal Contractor
2009/08/31- Contract maintenance renewal quotes outsourcedService Source INC (SSI)
2009/07/28- Hardware and Software server operationsTELUS International
2009/05/29- Client Account Management call centre workTELUS International
2009/05/12- Commission and Incentive ManagementTELUS International
2009/03/10- Customer Care National Business Office (NBO) - manual order workTELUS International
2009/03/09- Complex Voice Fulfillment
- Data Services Fulfillment
- Mass Market Fulfillment - expansion
TELUS International-Manila
2009/02/02- Client Care workTELUS International
2008/12/02TELUS BC
- Warehousing of Cable
 
2008/12/02TELUS BC
- Network consumables
 
2008/10/29- Imaging of new desktop and laptop computers
- Installation of new/replacement desktop and laptop computers, printers, monitors and peripherals
- Installation and configuration of software, backup/restore of data from storage devices
- Diagnostics and hardware repairs of desktop and laptop computers, printers, monitors and peripherals
Outside sources
2008/10/28- Technical Support Assistance in BCOutside sources
2008/10/14- Business Billing Inquiries functions
Effective November 26, 2008
TELUS International
2008/09/09- Payment mail processing for Ontario customers 
2008/08/07- 1. Records and Data Accuracy (Edmonton)
2. Customer Helpl Rep. Tier I
3. IT Support Tier I (Burnaby)
4. Business Service Desk Voice Repair (Montreal)
TELUS International
2008/07/10- Business Solutions work:
1. Mass provisioning
2. contract renewals
3. ad-hoc reporting
4. credits
2008/06/17- Contracting out Managed Desktop SystemsPartners
2008/05/01- Contracting out administrative/manual data entry performed by Client Service Operations (CSO)TELUS International
2008/04/21- Contracting out Internal Structured CableAppropriate vendors
2008/03/17- Contracting out call centre work (Koodo Mobile)Canadian based third party call-centre
2007/10/17- Provisioning work brought about by LCD with Department of National Defence 
2007/07/27- Provisioning work brought about by LCD with Western Canada Lottery Corp 
2007/07/26- Document Services on Viking Way in Richmond, BC 
2007/06/25- Tier 1 Internal SPOC supportTELUS International
2007/06/20- Basic Toll Free,
- ID Code set-up,
- Transfer of Business Ownership (SBS and Emerging accounts),
- portion of Business Billing Inquiries
TELUS International
2007/06/12- portion of Mobility call centre,TELUS International
2007/05/28- portion of Wireless Business Solutions (WBS) client careLocal dealerships - Calgary, Edmonton and Vancouver
2007/05/14- Legacy order assignment,
- D order assignment,
- assignment of updates and cancels,
- activations,
- RIT,
- AIN,
- intercepts
TELUS International
2007/05/02- auditing inventory of cableTenold
2006/11/17- registration of basic, mass market contractsTELUS International
2006/11/10- Utilities Invoice Payment 
2006/11/01- Operator ServicesTELUS International
2006/09/11- Recovery of Radio Equipment and associated infrastructure,
- Payphone installation and Maintenance
 
2006/08/23- Internal Customer CareContract Staff to end of 2007
2006/07/18- Imaging new desktop and laptop computers,
- installation of New/Replacement Desktop and Laptop computers, printers, monitors and peripherals,
- diagnostic and hardware repairs of desktop and laptop computers, printers, monitors and peripherals
Contract partners
2006/06/02- broadband build program AB and BC,(further to January 16, 2006 notification)Nokia (strategic partnership)
2006/05/25- At Home Agents Setup:
- Installation/configuration of software/hardware,
- Replacement of hardware/software as required,
- IT support during installation of home office
 
2006/03/21- certifications of handsetsConsultants (March 23 - September 30, 2006
2006/03/20- Construction-Aerial/underground,
- Placing/Splicing -fibre and Copper,
- Outside plant design,
- Pole contacts
Appropriate BC vendors
2006/03/02- Permit DesignAppropriate BC vendors
2006/02/27- Network translation DesignAppropriate BC vendors
2006/01/16- Retail Directory AssistanceExternal supplier
2006/01/16- TELUS Consumer Solutions:
- Manual order processing,
- Image data clean up,
- Outbound sales
 
2006/01/16- Fleet operations,
- Supply operations- Investment Recovery Group, Warehousing and internal distribution and mail operations,
- Real estate- Building maintenance service and trades,
- Travel services,
- forms control and copy administration,
- Equipment repair operations- printed circuit cards, voice and radio telephone sets, test equipment,
- Cable cutting,
- Telephone booth construction and repair,
- Custom manufacturing shops,
- Coin collecting,
- Contract Services clerical support,
- Services Purchase Order administration
- Installation and Repair,
- Construction,
- Various electrical functions,
- Various Clerical Administration functions
 
2006/01/10- TELUS BC:
- Tower Construction,
- Antenna and Transmission Line Installation,
- Electrical Work,
- Equipment Installation